FAQs

[vc_row][vc_column][ftc_heading text=”FAQ”][/vc_column][/vc_row][vc_row css=”.vc_custom_1502176739662{margin-top: 27px !important;margin-bottom: 20px !important;}” el_class=”faq”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”How does Mybullyshop work?” css=”.vc_custom_1547240281333{margin-bottom: 0px !important;}”]Mybullyshop offers high quality products for you and your family. We have a huge inventory of hot popular items that never expire in our store! You can place orders whenever you want for these items. We also have flash sales and daily specials every day. Happy Shopping.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1498209422486{margin-bottom: 20px !important;}” el_class=”faq”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”How to get discounts?” css=”.vc_custom_1547240323178{margin-bottom: 0px !important;}”]Besides of our default discounted prices and seasonal promotions, Mybullyshop also offers additional discounts, be sure to follow all of our official social media for surprise promo codes, sales, and contests.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1498209434459{margin-bottom: 20px !important;}” el_class=”faq”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”What payment methods do you accept?” css=”.vc_custom_1570194511853{margin-bottom: 0px !important;}”]We accept all major credit and debit cards (VISA, Mastercard, AMEX, Discover) and Apple pay. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”What if I typed the wrong email address?” css=”.vc_custom_1547240450179{margin-bottom: 0px !important;}”]Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”Are there any exchange rates?”]All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”How secure is my online order?”]Mybullyshop adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”How do I change or cancel my order?”]We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.51 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”Will I be charged with customs and taxes?”]The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”How do I set my shipping address?”]Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”faq” css=”.vc_custom_1502176705286{margin-bottom: 15px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_toggle title=”Can I change my shipping address after placing an order?”]Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]